Consulting & Advisory Services

Unstructured Problem Solving (UPS_TM)

It is not always easy for teams / executives to visualize and define a problem precisely as they are pressed with time and resource constraints. For your contact center operations – UPS leverages a proven methodology of identifying, defining, analyzing and developing solutions for unstructured problems.

If you are tasked with developing an objective, data driven and quantified business case, UPS will help you exactly achieve that. Some of the key areas we focus on:

Financial case modeling & analysis
Go-no-go decision making
Total cost of operations analysis
Scenario & Sensitivity Analysis
Strategic business / program roadmap development

Approach

UPS starts with end goal in mind. i.e. what do you want to accomplish. We follow a scientific method of enquiry, asking questions, collecting data, any important non-objective information – which directly feed into defining the shape of the problem / situation. UPS then leverages a host of statistical and quantitative analytics tool to understand the story being told by the data. Our expert consultants then use these insights to recommend solutions best suited for you.

Unstructured Problem Solving (UPS_TM)

Accelerate decision-making by leveraging a data driven solution identification & case development approach

50%

Faster business case development

100%

Data backed decision enabling insights

3-4 Weeks

End-to-end engagement

Outsourcing Lighthouse(OLh_TM)

A decision to outsource can be complex. It involves many milestones, right from what to outsource to how to choose the right supplier partner. Not all teams have knowledge and skills to carry this process end to end. We add that expertise to your team, so that right questions are asked, right information sought, and right partners selected.

We add value to your outsourcing process by brining 15 years of expertise in:

Identifying processes that you can outsource risk free.
Help design a COM (Current Operating Model) to a TOM (Target Operating Model) roadmap.
Help identifying right locations across the globe suited to your business scope, scale and cost objectives.

Drive the RFP process [from initial filtration, running the RFP, to contracting] end to end, through a highly structured approach.

Approach and Benefits of Outsourcing Lighthouse Services

Approach:

Holistic Assessment: We conduct a comprehensive evaluation of your business processes to identify potential areas suitable for outsourcing while minimizing risks.
Current to Target Model Design: We help transition from the Current Operating Model (COM) to the desired Target Operating Model (TOM) by outlining a strategic roadmap tailored to your business objectives.
Global Location Strategy: Leveraging our expertise, we assist in pinpointing optimal global locations aligning with your business scope, scale, and cost-efficiency requirements.
Structured RFP Process: Our structured approach manages the entire Request for Proposal (RFP) process, from initial filtration to contracting, ensuring a seamless and efficient selection of the right outsourcing partners.

Benefits:

Risk Mitigation: Our expertise minimizes risks by identifying processes suitable for outsourcing, ensuring a smoother transition without compromising quality or productivity.
Efficiency Enhancement: Transitioning from COM to TOM streamlines operations, optimizing efficiency, and aligning processes with your business goals.
Global Reach: By assisting in the identification of suitable global locations, we enable access to diverse talent pools while meeting cost objectives.
Structured Partner Selection: Our structured RFP process ensures the identification and selection of the most suitable outsourcing partners, fostering strong and productive collaborations.
Expert Guidance: We provide expert guidance throughout the outsourcing journey, ensuring the right questions are asked, pertinent information is sought, and optimal partners are chosen, relieving the burden on your internal teams.
Cost Optimization: By identifying risk-free outsourcing opportunities and efficient locations, cost optimization becomes a key benefit, maximizing your return on investment.

Our Outsourcing Lighthouse services serve as a guiding beacon, providing expertise and support throughout the outsourcing decision-making process, enabling your organization to navigate complexities and make informed, strategic decisions for successful outsourcing initiatives.